Operated by: Ballater Community Enterprise Limited
Location: Ballater Caravan Park
Effective From: August 2026

By booking and staying at Ballater Caravan Park, you agree to abide by the following terms and conditions. These are in place to ensure the safety, comfort, and enjoyment of all guests

The word “caravan” (UNIT) where used in these terms of use means towed caravan, campervan, motorhome or tent. The word “camper” where used means any visitor making use of the facilities.

IN THE EVENT OF AN EMERGENCY, A WARNING WILL SOUND FROM THE PARK BELLS, AIR HORNS. DURING THIS TIME, PLEASE EVACUATE TO THE ASSEMBLY POINT AT THE REAR OF RECEPTION NEXT TO THE WARDEN’S SHED AND AWAIT FURTHER INSTRUCTIONS FROM THE WARDEN’S.

1. Opening Season

The park is open annually from the end of February to the end of November (subject to change by the Operator).

2. Length of Stay

Maximum continuous stay: 3 weeks.
You must vacate the park for at least 1 week before returning.
Booked pitches not occupied by 7:00 PM on arrival day may be reallocated unless prior notice is given.
Pitches are selected at time of booking.

3. Pitch Allocation

Campers must use the pitch assigned at check-in.
Moving pitches requires prior written approval from the Warden.
Caravans must be parked fully on the hardstanding with cars and awnings within the same space. Caravans must be reverse parked to the pitch number (unless continental).
Only 1 (UNIT) caravan and car per pitch is allowed. Additional vehicles must be parked in visitor areas.
Tents must be kept 5 metres apart to comply with fire safety regulations. Children are not permitted to erect tents without adult supervision. No football to be played on the camping area..

4. Commercial Activity

Commercial use of pitches or caravans is not permitted.
No selling of goods or services on site.
Commercial vehicles are not allowed without written consent or direct engagement from the Operator.

5. Warden Authority

The Warden is responsible for enforcing park rules.
The Warden may refuse entry or ask guests to leave for rule violations or if their presence may cause disruption.

6. Pitch Cleanliness

Keep your pitch clean and tidy.
Items such as furniture, bikes, etc., must be stored under your caravan when not in use. BBQs, maybe stored behind caravan under cover.
Pitches must be clear of all litter upon departure. Cleaning costs may be charged to guests who leave pitches in poor condition.

7. Waste Disposal

Grey water from caravans must be collected in suitable containers and emptied at designated points.
All sewage must be disposed of at proper waste disposal points.
General refuse must be placed in designated bins.

8. Vehicles & Speed Limit

Maximum speed: 5 mph throughout the park.
Vehicles must remain on roads where possible.

9. Laundry & Washing

No washing of clothes, dishes, or utensils in toilet blocks.
Hot water must not be removed from communal facilities.
Use designated laundry facilities for washing clothes.
Dry laundry beside your unit or in designated areas. No drying over fences, chains etc.
No personal usage of the outdoor sinks at the toilet block for personal hygiene.

10. Pets

Dogs must be kept on leads at all times.
Owners must clean up after their pets immediately.
Dogs must not be left unattended.

11. Children

No unaccompanied children under-18s.
Children must not play in toilet blocks or near water pipes.
No ball games around pitches.
Parents/guardians are responsible for their children’s behaviour and safety.

12. Arrival & Departure

Arrival: From 12:15 PM. Latest arrival: 7:00 PM (later by prior arrangement).
Departure: By 11:30 AM. Late departures may be arranged (fees apply).
Pitches must be vacated, or a full additional day may be charged after 2:00 PM.

13. Barbecues & Fires

The following points define the presence and use of BBQs within the confines of the Ballater Caravan Park :

Cairngorm National Park Authority (CNPA) bye-law bans all BBQs and open fires within the national park, other than on private land, annually between April 1 and September 30.
BBQs are only permitted within the Caravan Park perimeter fence with warden approval, which may be withdrawn in response to severe fire risk in the surrounding area. The riverbank is not within the area of the Caravan Park
For safety reasons BBQs shall be attended by an adult at all times when lit or hot.
To avoid fire risk BBQs must be raised off the grass.
BBQs shall be fully extinguished by 9:00pm
Campfires, Log Burners, Generators, Fireworks & Chinese Lanterns, or similar, are prohibited at all times .

It is the responsibility of the individual to comply with the bye-law, the details of which can be accessed on the CNPA website www.cairngorms.co.uk

14. Behaviour

Quiet hours: 10:30 PM – 7:00 AM.
The pitch renter is responsible for ensuring all persons staying or visiting the site associated with the pitch rental comply with these terms and conditions.
No nuisance behaviour. Respect other guests and park staff.
The warden reserves the right to remove disruptive individuals or groups.

15. Liability

Guests are responsible for their own property and actions.
The park is not liable for any accidents, losses, or damages unless caused by the park operator negligence.

16. Bookings & Payments

Advance bookings are recommended via website or 013397 55727.
Deposits are non-refundable.
Full balance on arrival.
No access will be granted until full payment is received.
Cash only accepted in person.

17. Changes & Cancellations

Changes must be requested at least 21 days before arrival in writing.
Cancellation >21 days before: Refund of balance (less £5 fee); deposit non-refundable.
Cancellation <21 days before: No refund.
No refunds for one-night stays or early departures.

18. Group Bookings

Maximum: 3 pitches per group.
Park is for families and leisure use only – no commercial or employment use.
The park reserves the right to reject or terminate disruptive bookings.

19. Seasonal Pitches

Applies to stances 43–92.

Use restricted to owners and immediate family.
No subletting or commercial use.
Non-transferable. If caravan is sold, it must be removed.
One unit per pitch.
Maximum 2 cars per pitch.
Keep pitches clear between visits.
Owners must be contactable at short notice (2–4 hrs).
Electricity metered and billed quarterly.
Additional charges for waste services (stances 60–92).
Seasonal fees are non-refundable after booking.
Pitch to be kept clean and tidy.
Set of keys can be left at reception for safety and emergencies.
No off-season storage provided.
Gas supply to the caravan or motor home shall be isolated at the gas bottle when the pitch is left unattended for a period exceeding 24 hours.

20. Site Management Rights

The Operator reserves the right to:
- Amend pitch allocations as needed
- Remove units in breach of rules
- Refuse or cancel bookings when required
- Alter facilities for safety or maintenance

21. Emergencies & Disruptions

No liability is accepted for disruptions and damage to property due to force majeure (e.g., extreme weather, flooding, government action).
In the event that the above force majeure conditions prevail and the caravan is left unattended, the owner must, if requested, be able to return to the site at 2 to 4 hours’ notice to remove their caravan from the site.
Alternatively, the owner must appoint a third party to fulfil this obligation.
We reserve the right to remove any caravan if this obligation is not fulfilled.
Seasonal users are encouraged to register with the SEPA Flood Alert System.
The fire assembly point is behind the reception off Anderson Road. In the event of an emergency, dial 999 for the emergency services and notify the park warden immediately.
When leaving the pitch unattended all movable external items (clothes horses etc,) shall be placed within the caravan or motor home or secured to prevent injuries or damage to other site users or their possessions in the event of high winds.

22. Use of CCTV

Ballater Caravan Park operates Close Circuit Television Cameras (CCTV), for the safety and security of residents (guests). Video surveillance will only be viewed when necessary, for example, to detect or prevent crime, and footage is stored for a set period of time after which it is overwritten. The Ballater Caravan Park aligns with the Information Commissioner’s Office Guidance on Video Surveillance. Notices are in place at all points of entry and exit from the park confirming video surveillance is in use.

23. Contact Details

Website: ballatercaravanpark.com
Phone: 013397 55727
Email: bookings@ballatercaravanpark.com

By entering the park, you agree to these Terms of Use. Thank you for helping us keep Ballater Caravan Park safe and enjoyable for all visitors.